Conference Serviceology – ICServ2017, Vienna, July 12

July 12-14, 2017, University of Vienna, Austria
The International Conference on Serviceology is an annual academic event initiated by the Society of Serviceology (www.serviceology. org) in Japan aiming to bring together researchers, academics and industry leaders, active and interested in the latest technologies, methodologies, and case studies addressing (co)-creation of services in a sustainable society.
ICServ2017, to be held in Vienna, is the fifth event in this series, following three successful events in Japan (2013, 2014, 2016) and one in the USA (2015). As its predecessors ICServ2017 aims to be an interdisciplinary forum for people to share their views, to exchange ideas, to develop new insights and to report state of the art research results.
We invite researchers from all over the world to submit original, unpublished contributions reporting substantive new work in the fields of service science, management, engineering and technology. All topics relevant to serviceology are of interest, but the conference particularly encourages submissions addressing:
  • Service Innovation
  • Service Design
  • Service Marketing
  • Service Management and Operations
  • Service Capability
  • Theoretical Perspectives on Service
  • Value Co-Creation & Context
  • Service Eco-System
  • Human-Centered Service System
  • Service Engineering & Technologies
  • Servitization and Product-Service-Systems
  • IoT-based Services
  • Services in Industry 4.0
  • Service Economics & Policy
  • Service Practices (healthcare, tourism, hospitality, education, communication, retail, food service, contents service, gaming, etc.)
Paper submission deadline: January 31, 2017
Paper notification to authors: April 3, 2017
Camera-ready paper: April 21, 2017
Poster submission: May 1, 2017
Poster notification to authors: May 15, 2017
Conference: July 12-14, 2017
For the conference we solicit high quality contributions in the form of papers according to the Springer LNAI/LNCS format with a length of 6-12 pages.  All papers must be submitted electronically (in PDF) via the submission website ( All submissions need to be anonymized for peer-review. For each submission at least three peer reviews will be collected from members of the PC. Detailed formatting instructions for authors are available on the Springer website:


Shoji Yamamoto, Kwansei University, Kobe, Japan (Honorary General Conference Chair)
Tamino Arai, Shibaura Institute of Technology, Japan (Steering Committee Chair)
Dimitris Karagiannis, University of Vienna, Austria (Program Chair)
Clara Bassano, Parthenope University of Naples, Italy
Wojciech Cellary, Uniwerstet Ekonomiczny w Poznaniu, Poland
Houn-Gee Chen, NationalTaiwan University, Taiwan
Jashen Chen, Yuan Ze University, Taiwan
Edward Crowley, Photizo Group, USA
Xiucheng Fan. Fudan University, China
Klaus-Peter Fähnrich, University Leipzig, Germany
Louis Freund, San Jose State Univ., USA
Nobutada Fujii, Kobe University, Japan
Yoshinori Fujikawa, Hitotsubashi University, Japan
Ken Fukuda, AIST, Japan
Walter Ganz, Fraunhofer IAO, Germany
Aditya Ghose, University of Wollongong, Australia
Tatsunori Hara, University of Tokyo, Japan
Yoshinori Hara. Kyoto University, Japan
Kazuyoshi Hidaka, Tokyo Inst. of Technology, Japan
San-Yih Huang, Nation Sun Yat-sen University, Taiwan
Toshiya Kaihara, Kobe Unversity, Japan
Koji Kimita, Tokyo Metropolitan University, Japan
Michitaka Kosaka, JAIST, Japan
Stephen Kwan, San Jose State University, USA
Jos Lemmink, Maastricht University, The Netherlands
Mattias Lindahl, Linkoeping Univ., Sweden
Pericles Loucopoulos, The University of Manchester, UK
Birgit Mager, Köln International School of Design, Germany
Paul Maglio, UCMERCED, University of California, USA
Hiroshi Maruyama, ISM, Japan
Hisashi Masuda, JAIST, Japan
Kyrill Meyer, Institute for Applied Informatics, Germany
Chieko Minami, Kobe University, Japan
Hiroyasu Miwa, AIST, Japan
Natsuki Miyata, AIST, Japan
Masaaki Mochimaru, AIST, Japan
Yoichi Motomura, AIST, Japan
Hideyuki Nakashima, Hakodate Future University, Japan
Andy Neely, Cambridge, UK
Satoshi Nishimura, AIST, Japan
Nariaki Nishino, University of Tokyo, Japan
Taiki Ogata, University of Tokyo, Japan
Takeshi Okuma, AIST, Japan
Lia Patricio, MIT, Portugal
Martin Petry, Hilti, Liechtenstein
Yuriko Sawatani, Tokyo University of Technology, Japan
Tatsuhiko Shibasaki, Fujitsu LIMITED, Japan
Satoshi Shimada, Kyoto University, Japan
Yoshiki Shimomura, Tokyo Metropolitan University, Japan
Jim C Spohrer, IBM Almaden, USA
Rudi Studer, Karlsruhe Institute of Technology, Germany
Satoko Suzuki, Kyoto University, Japan
Takeshi Takenaka, AIST, Japan
Takashi Tanizaki, Kindai University, Japan
Marja Toivonen, VTT, Finland
Keiko Toya, Meiji University, Japan
Kentaro Watanabe, AIST, Japan
Alain Wegmann, EPFL, Switzerland
Yutaka Yamauchi, Kyoto University, Japan

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