Call For Papers – ISES Global Conference on Service Excellence 2014

From: Institute of Service Excellence <ise@smu.edu.sg>

Date: Mon, Jan 27, 2014 at 7:03 PM

Subject: Call For Papers – ISES Global Conference on Service Excellence 2014

To: stephen.kwan@sjsu.edu

 

Dear Prof Kwan,

 

Greetings and happy new year from the Institute of Service Excellence at Singapore Management University (ISES)!

 

Later this year, we will again be hosting the ISES Global Conference for Service Excellence 2014 (IGCSE 2014) and we would like to invite you to submit and present your research papers at the academic proceedings.

 

Held in Singapore, Southeast Asia’s hub for business and tourism, IGCSE will give you many opportunities to professionally network with business leaders, renowned academics, researchers, and thought leaders that share your passion in service research.

 

We are hopeful that your research may dovetail with some of the themes at this year’s conference, including:

 

– Globalisation of service companies

– Customer behaviour, culture, and service marketing

– New technology, service challenges, and opportunities

– Service operations, quality, and productivity

– Organisational behaviour and human resource management in the service industry

– Government policy and roles in service development

– Service innovation

– Skills for the future of service

 

Please be aware that your papers should be submitted to us no later than 31 March 2014.

If accepted, we would also request your availability to present the research at IGCSE 2014 in Singapore on 22 July 2014.

 

 

For more information on submission guidelines, click here

Please also share this with colleagues whom you feel may have relevant research.

 

If you have any questions, feel free to contact myself, or my colleague Ms. Xu Bin (+65 6808 5409 / binxu@smu.edu.sg), if you have any questions. We are looking forward to hearing from you.

 

Yours Sincerely,

 

Ms Caroline Lim

Director,

Institute of Service Excellence at

Singapore Management University

Dr Marcus Lee

Academic Director,

Institute of Service Excellence at

Singapore Management University

 

©Copyright 2013 by Singapore Management University. All Rights Reserved.

 

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