http://www.sersci.com/magazine/v1n4/

From Robin Qiu

“I am very pleased to announce the release of the 4th issue of <<Service Science>>. All published papers are accessible and downloadable by interested readers. A reader/author (with an approved account after registration) can make comments and have direct discussions with the author(s) and other readers through the Wiki. ”

http://www.sersci.com/ServiceScience/magazine_details.php?id=4

Service Science
Volume 1 · Number 4 · Winter 2009
TOC

Richard C. Larson:  Education:  Our Most Important Service Sector

John R. Rossiter:  ER-SERVCOMPSQUAL:  A Measure of E-Retailing Service Components Quality

Stephen K. Callaway, David D. Dobrzykowski:  Service-Oriented Entrepreneurship

Service-Dominant Logic in Green Design and Healthcare

Johanna Bragge, Tuure Tuunanen, Pentti Marttiin

Inviting Lead-users from Virtual Communities to Co-create Innovative

IS Services in a Structured Groupware Environment

Harry Katzan, Jr.:  Cloud Software Service:  Concepts, Technology, Economics

Christian Wernz, Andrew Henry:  Multi-Level Coordination and Decision-Making in Service Operations