CFP: 2013 Frontiers in Service – Taipei, Taiwan (submit abstract by Nov 20)

2013 INFORMS/AMA Frontiers in Service Conference Call for Papers
July 4-7, 2013, Taipei, Taiwan
Conference Co-Chairs: Ming-Hui Huang, A. Parasuraman, and Katherine N. Lemon
The 22nd annual Frontiers in Service Conference will be July 4-7, 2013 in Taipei, Taiwan, hosted by the College of Management at the National Taiwan University. The 2013 Frontiers in Service Conference, sponsored by INFORMS, the American Marketing Association, the University of Maryland’s Center for Excellence in Service, the National Science Council, Taiwan, and IBM, is the world’s leading annual conference on service research and management. It attracts prominent thought leaders and industry experts from around the world to share cutting-edge knowledge and best practices on how to improve service quality, enhance service productivity, and foster service innovation.
The conference will cover a wide variety of service topics, including service science, service marketing, service operations, and service management. Case studies by business practitioners are encouraged, and a “Best Practitioner Presentation” will be awarded at the conference.  The conference will also include a doctoral consortium organized by AMA SERVSIG, and a special issue of the INFORMS journal Service Science will invite selected papers from the conference.
Please submit an abstract online ( by Nov 20, 2012.

Important dates
Abstract submission deadline: Nov 20, 2012
Author notification: Dec 15, 2012
Conference dates: Jul 4-7, 2013
Please check for further information and updates.
Special issue of Service Science
Selected papers will be recommended for a special issue of INFORMS’ Service Science journal for fast-track consideration.

For more information, contact:
Ming-Hui Huang
Distinguished Professor of E-Commerce
College of Management
National Taiwan University

Roland T. Rust
Distinguished University Professor and David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service<br>
Executive Director, Center for Complexity in Business

Department of Marketing
Robert H. Smith School of Business
3451 Van Munching Hall
University of Maryland
College Park, MD  20742-1815
301-405-4300 TEL
301-405-0146 FAX

Leave a Reply