Call For Chapters: The Handbook of Service Innovation

The Handbook of Service Innovation (Springer)

Renu Agarwal requests chapter proposal (deadline Oct 15, 2012)
submit via via email:

You are invited to contribute a chapter to an edited volume: The Handbook of Service Innovation, which will be published by Springer-Verlag in January 2014.

The book seeks to have a collection of chapters addressing contemporary issues in service innovation, and is envisioned to encompass both conceptual and applied contributions, as well as cases that cross various disciplines. This may also include examples of some failed service innovation attempts to demonstrate the reality and balanced view of the topic, and with pitfalls to be avoided. Finally, the book aims to culminate into a suggested step-by-step guide to introducing and managing effective service innovation.

The Handbook on Service Innovation seeks to include, among potential additional contributions, the following topic areas:
·         How do we manage service innovation in the 21st century with customers and partners co-creating value and participating in the innovation value chain of the organizations – be it MNCs, NGOs, SMEs, public/private sector including universities and governments?
Rather than reflexively importing innovation best practices, managers should adopt a tailored, end-to-end approach to generating, converting, and diffusing ideas.
·         How is innovation governance structured for maximizing the benefit of innovation?
What needs to be considered in creating governance roles and responsibilities? What approaches are available to consider the right innovation governance for the organization? This includes focus on open innovation, top-down and bottom-up innovation, and myths of innovation.
·         Skills and capability building in service innovation:  
What sort of innovation skills are required to foster innovation within the organization and government agencies?  How do we acquire or teach innovation skills? What novel capabilities are at play to achieve service innovation in complex service systems?
·         Technological developments in service innovation:
Discussion of the enabling (or killer application) role of new technologies and architectures, including ubiquitous computing, cloud computing, security and privacy, and service oriented architecture (SOA) in the development and/or roll out of service innovations.
·         Management issues in service innovation:
Creating a service innovation strategy – what goes into it in practise? Broadly how do we manage resources for innovation? Funding innovation – how do we fund innovation amidst austerity? Measuring innovation – setting outcomes and measuring against them needs to be discussed in detail as this is the hardest of the innovation topics. Role of culture in innovation – this is possibly the most important accelerator or inhibitor of innovation. The service innovation life cycle – discuss various stages from start of the service innovation idea till phase-out of a particular innovation initiative.
·         Role of government in encouraging R&D in the wider idea of service innovation, not just technological innovation

Discussion of incentives that need to be provided to spur public and private sector service innovation. Could increasing private-public partnerships help business and governments innovate on service delivery? Could universities and academia be innovation catalysts? What lessons can be learnt from the experiences of reverse or frugal innovation from the sub-continent and other developing countries?  
The deadline for submission of a 2-3 page proposal is October 15, 2012. Nevertheless, we would appreciate if you could communicate your intention to submit a manuscript to via email latest by 15 September 2012.
Should you have any questions or concerns, please do not hesitate to contact any member of the Editorial Team listed below. We would like to thank you in advance for your interest and contribution to the handbook. We look forward to hearing from you.
Submission Procedure:

Researchers and practitioners are invited to submit their book chapter proposals (see
Book Chapter Proposal Requirements) on or before October 15, 2012, which will include an abstract and a 2-3 page chapter proposal clearly explaining the mission and topic area of the proposed chapter. Authors of accepted proposals will be notified latest by 31 December 2012 about the status of their proposals and successful authors will be sent chapter guidelines. Chapter contributions are by invitation only and will be blind reviewed by the editorial team. Full chapters are expected to be submitted by April 30, 2013.
The book shall be published both in hard copy and online in January 2014.
Contact Details:

For any kind of queries related to The Handbook of Service Innovation”, please contact Dr. Renu Agarwal, Senior Lecturer at University of Technology Sydney (UTS) via phone on +61 419 463 953 or via email:

All book chapter proposals are to be sent to with the heading titled – “Chapter Proposal for The Handbook of Service Innovation”.  
Best regards,
The Editorial Team for “The Handbook of Service Innovation”
Dr. Renu Agarwal, University of Technology Sydney, Email:
Prof. Willem Selen, United Arab Emirates University, Al Ain, Email:
Prof.Emeritus Goran Roos, Adjunct Professor, University of Technology Sydney, Email:
Prof Roy Green, University of Technology Sydney, Email:

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