Excellence in service doesn’t come easy and its importance continues to rise in an ever more competitive environment as seen in Aberdeen’s recent State of Service research where nearly 80% of respondents had a service leader in place with P&L responsibility for service (as compared to only 61% at the end of 2010). As service organizations look to extend and enhance service excellence, half of all Best-in-Class organizations (50%) have prioritized field service as an area for technology investment to improve customer service, drive revenues and cut costs. Join Aberdeen and SAP for this informative webinar to learn: