Aberdeen: Excellence in Service Doesn’t Come Easy…

Excellence in service doesn’t come easy and its importance continues to rise in an ever more competitive environment as seen in Aberdeen’s recent State of Service research where nearly 80% of respondents had a service leader in place with P&L responsibility for service (as compared to only 61% at the end of 2010). As service organizations look to extend and enhance service excellence, half of all Best-in-Class organizations (50%) have prioritized field service as an area for technology investment to improve customer service, drive revenues and cut costs. Join Aberdeen and SAP for this informative webinar to learn:

  • The state of the service market
  • The need for service differentiation in the field and parts management
  • Field service workforce management trends that enable Best-in-Class performance
  • Impact of mobile tools on customer service and technician utilization

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