Higher Education as a Service System: Perspectives for Analysis, Design and Innovation

Webinar on “Higher Education as a Service System: Perspectives for Analysis, Design and Innovation”

25th May 2012

Manchester Centre for Service Research
Manchester Business School
University of Manchester
MBS West 3.103

Recently, the idea of analysing service activities as systems – linking together people, technologies, and organisational structures and processes – has gained ground. Different disciplines and practical perspectives bring their own insights to this approach, and it is argued that we are seeing the emergence of frameworks which can be valuable for bringing together these insights so as to advance analysis and to improve service quality, not least through bringing new tools to bear on service design and to support service innovation.

Higher Education is one of our most important service sectors and can be considered as a complex service system (with wide-ranging missions grouped under the education, research and engagement headings). The aim of this workshop is to identify the key drivers and barriers of change in the Higher Education and explore how the service system perspective can be mobilised to help us better appraise the prospects for its future development.


15:00 – 15:45 Introductory Presentation
Re-examining the changing HE landscape as a service system
Prof Alistair Sutcliffe, Emeritus Professor, MBS

15:45 – 17:00 Plenary with position statements from participants

17:00 – 17:30 Summary

This will be a by-invitation event.

Please register your interest by email to Azar Shahgholian azar.shahgholian@postgrad.mbs.ac.uk

The event will also be broadcast as a webinar so please indicate whether you would prefer to attend in person or through the webinar.

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