Case Studies in Service Innovation Workshop (CSSI’12) 26th June 2012 Submission Deadline: 11th March 2012

 

In conjunction with 24th International Conference on Advanced Information Systems Engineering (CAiSE’12), Gdańsk, Poland http://www.caise2012.univ.gda.pl/

 

The workshop is organised by

Centre for Service Research, University of Manchester, UK

Informatics Research Centre, Henley Business School, UK

UK Chapter, Service Research and Innovation Institute (www.thesrii.org)

 

The aim of the workshop is to bring together contributions from researchers and practitioners to better understand service innovation through real life case studies. The workshop seeks to address the underlying theories, models, and tools that contribute to innovation, how it works in practice and how its impact is evaluated. The workshop will add to the wider understanding of how service innovation occurs and will seek to stimulate learning from one context to another.

 

In this workshop we are calling for real-life case studies of Service Innovation. Experience has shown that innovation may be driven by new architectures or information services but real business benefit is often not fully achieved without accompanying process innovation, organisational change or wider innovation management. The workshop will address the complexity of service innovation and hence contribute to a key objective of the CAiSE 2012 conference, that is, to illustrate the need for new transdisciplinary ways of thinking.

 

Case studies in Service Innovation can include but are not limited to the following areas:

  • Innovation at the convergence of manufacturing and services
  • Consumer led innovation or consumers as part of the innovation process
  • Innovative services associated with sustainability and resource efficiency
  • Service innovation in the public sector or voluntary sector
  • Service innovation in education and government
  • Technology led service innovation
  • Service innovation that improves productivity and business performance
  • Service innovation that improves the quality of life
  • Example of small business service innovation

 

KEY DATES

 

Submission of the case for review                                        March 11, 2012 

Notification of acceptance                                                     April 6, 2012

Final submission                                                                      April 30, 2012

Workshop                                                                                June 26, 2012

 

SUBMISSION GUIDELINES

 

Papers should be submitted in PDF format via EasyChair https://www.easychair.org/conferences/?conf=cssi12. Submissions must conform to Springer’s LNCS format (see http://www.springer.com/computer/lncs?SGWID=0-164-6-791344-0) and should not exceed six (6) pages, including all text, figures and references.

 

Submissions should provide a description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself. It should also address how success was measured, what success has been achieved to date and links to further information and related references. The suggested contents of each submission are as follows:

  • Background/Context
  • The Opportunity
  • Description of the Innovation
  • How is success measured?
  • What success has been achieved to date
  • Links to further information

 

The workshop will be organised around five major themes each reflecting recognised sources of service innovation (see http://www.ssmenetuk.org/“>www.ssmenetuk.org). The five themes are:

 

Theme 1:    Business Model Innovation: Service innovation through new ways of creating, delivering or capturing value (economic, social, environmental or other types of value).

 

Theme 2:    The Organisation in its Environment: Service innovation through an organisation engaging beyond its own boundaries, for example through public private partnerships; sourcing knowledge externally; innovation networks; open or distributed innovation.

 

Theme 3:    Innovation Management within an Organisation: Service innovation through an organisation actively encouraging innovation within its own boundaries, for example through project teams, internal governance of innovation, methods or tools that stimulate innovation.

 

Theme 4:    Process Innovation: Service innovation through changes in service design and delivery processes, for example through consumer-led innovation or consumers as part of the innovation process, service operations management, educational processes.

 

Theme 5:    Technology Innovation: Service innovation through the use of technology, for example through ICT-enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, technology other than ICT.

 

Accepted cases will be included in the proceedings published by the workshop organisers and will be available at the SSMEnetUK website. The best and extended workshop papers will be published in a special issue of the http://www.igi-global.com/journal/international-journal-information-system-modeling/1157/” target=”_blank”>International Journal of Information System Modeling and Design; In addition, selected and extended papers will also be published in Service Science: Research and Innovations in the Service Economy http://www.springer.com/series/8080“>http://www.springer.com/series/8080 book series.

 

 

WORKSHOP ORGANISERS

 

Babis Theodoulidis (mailto:b.theodoulidis@manchester.ac.uk“>b.theodoulidis@manchester.ac.uk)

Centre for Service Research, Manchester Business School, University of Manchester, UK

 

Linda Macaulay (mailto:lindamacaulay2@btinternet.com“>lindamacaulay2@btinternet.com)

Centre for Service Research, Manchester Business School, University of Manchester, UK

 

Yin Leng Tan (mailto:y.l.tan@henley.reading.ac.uk“>y.l.tan@henley.reading.ac.uk)

Informatics Research Centre, Henley Business School, University of Reading, UK

 

PROGRAMME COMMITTEE

 

Youakim Badr, INSA Lyon, France

Pere Botella, Universita Polytecnica de Catalunya, Spain

Hansjoerg Fromm, Karlruhe Institute of Technology, Germany

Kazuyoshi Hidaka, Tokyo Institute of Technology, Japan

Pedro Hidalgo, University of Chile, Chile

Michael Lyons, BT Innovate & Design, UK

Kecheng Liu, Henley Business School, UK

Vaughan Michell, Henley Business School, UK

Ian Miles, Manchester Business School, UK

Hamid Motahari-Nezhad, Hewlett-Packard, USA

Steve Street, IBM Global Technology Services, UK

Marja Toivonen, VTT Technical Research Centre, Finland

Jennifer Wilby, Hull University Business School, UK

Hossein Seif Zadeh, Royal Melbourne Institute of Technology, Australia

Liping Zhao, University of Manchester, UK


 

 

Dr Yin Leng Tan

Lecturer in Business Informatics

Business Informatics, Systems and Accounting | Henley Business School | University of Reading

Whiteknights, Reading RG6 6UD, UK

t: +44(0)118 378 4032

 

 

Leave a Reply