Journal of Service Science and Management  December, 2011 Volume 4, Number 4 – contents  http://www.scirp.org/journal/jssm/

Enabling Innovation in Complex Welfare Service Systems
Harri Jalonen, Pekka Juntunen

FDI and Economic Development: Evidence from Mainland China
Liyan Liu

Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry
Andrea Bonaccorsi, Gionata Carmignani, Francesco Zammori

Dynamic Pricing of Perishable Products under Consumer Factor
Yanming Ge, Jianxin Zhang

Principal Factors Affecting IDBT Evolution
Changqing Liu, Haili Yuan

In Search of the Effects of Competition on Unemployment: Evidence from OECD Countries
Bo Zhao

A Comparative Analysis on Human Capital and Wage Structure in the Spanish Hospitality Sector
Juan A. Campos-Soria, A. Garc铆a-Pozo, Jos茅 Luis S谩nchez-Ollero, Carlos G. Benavides-Chic贸n

Using TOPSIS & CA Evaluating Intentions of Consumers’ Cross-Buying Bancassurance
Chiang Ku Fan, Yu Hsuang Lee, Li Tze Lee, Wen Qin Lu

Brand Equity and Brand Loyalty in the Internet Banking Context: FIMIX-PLS Market Segmentation
Sandra Maria Correia Loureiro, Francisco Javier Miranda

Empirical Study on the Performance of Patent Strategy of China
Zhongguo Shi, Jing Li

Stochastic Modeling on Drug Efficacy in Self Drug Administration Health Problems
P. Tirupathi Rao, M. Venkateswaran, R. Vishnu Vardhan

Result-Based Management in the Public Sector: A Decade of Experience for the Tanzanian Executive Agencies
Andrew Sulle

Study on Revenue Management Considering Strategic Customer Behavior
Chuiri Zhou, Yu Wu

Solving the Three-Dimensional Palet-Paking Problem Using Mixed 0 – 1 Model
Adel Mohammed Al-Shayea

Evaluating Extra Care Housing for Older People in England: A Comparative Cost and Outcome Analysis with Residential Care
Theresia B盲umker, Ann Netten, Robin Darton, Lisa Callaghan

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