Innovation Investment Journal names Service Design and Delivery one of the top 20 books for innovators!

This is one of the Springer Series on Service Science books.  Congratulations to Mairi, Glenn and Jannis!

http://www.iijiij.com/2011/04/09/the-iij-top-20-upcoming-design-books-for-innovators-08384

Here;’s a link to the book http://www.amazon.co.uk/Service-Design-Delivery-Science-Innovations/dp/1441983201/ref=sr_1_18?s=books&ie=UTF8&qid=1302290048&sr=1-18

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