UCLA Anderson School of Management July 29-30

Service Industrialization and the Global Information Economy


This conference addresses the technology driven transformation of information intensive services through the process of “industrialization”.  Since every organization can be thought of as a bundle of services, and since all industries involve information intensive services, industrialization is taking place inside companies as well as across all industry sectors without exception.   This is a very substantial change that affects every industry sector and every company down to the level of individual jobs and tasks.

The themes of the conference include services, technology, strategy and globalization.  The industries that are impacted include perhaps every possible known sector including Healthcare, Entertainment-Media, Energy, Defense, Financial Services, Telecommunication, High-tech, Retail and many others.

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