Journal of Service Research Call for Papers

Journal of Service Research calls for submissions for a special interdisciplinary issue on IT-related service. Much of the radical transformation of the world economy from an industrial to a post-industrial service society comes from the contribution of information technology (IT) to service sectors and from IT as service. This special issue is multidisciplinary in nature as many disciplines play a role in the service economy. We invite scholars from marketing, information systems, operations management, human resources, finance/accounting, economics, and organizational research to submit papers on IT-related service. We are particularly interested in papers that consider the productivity and quality of IT-related service and focus on the relationship with customers (including B2C, B2B and C2C), in contrast to technology-centered approaches to service management and business interaction. Papers that include empirical, analytical, and conceptual approaches that develop or extend theory are welcome. Topics of interest include, but are not limited to:
IT’s role in providing cost-effective service
IT mediated or supported self-service
IT-related service productivity, quality, and customer satisfaction
IT servitization
IT-related service innovations and business transformation
IT-related service management and marketing
IT-related service value networks
IT service, customer service, and service satisfaction
IT-related service and consumer behavior
IT-related service and employee attitudes and behavior
IT-related service economics and pricing
IT-related service engineering, systems, and computing

We expect this special issue to lead to significant cross-fertilization across fields and, therefore, to particularly high impact for the papers. The issue is sponsored by the National Science Council of Taiwan and the Center for Excellence in Service at the University of Maryland.
The best paper will receive a first-place award of $2,000, and up to three additional papers will receive honorable-mention awards of $1,000 each. In addition, each award will include an invitation for the paper to be presented at the Frontiers in Service Conference in 2013 (with complementary registration) that will coincide with the publication of the special issue.

Please submit manuscripts to and designate “Special Issue on IT-Related Service.”

Submission Deadline: February 1, 2012; Expected Publication Date: August 2013

Katherine N. Lemon, Boston College

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