Invitation to Summer School in Services SEM2011

Dear PhD-candidates, Researchers, Friends and Colleagues.

The Aalto University School of Science and the Department of Industrial Engineering and Management announce that the 6th annual Summer School in Services (SEM2011) will be held in Espoo, Finland from Sunday August 28th, 2011 to Wednesday 31st, 2011.  The summer school targets PhD students around the world to participate in a multidisciplinary doctoral seminar lead by distinguished academics. Please find a tentative schedule below:

Sun 28th August // Informal dinner
Mon 29th August // Morning: Keynote by Prof. Christian Grönroos and company case / Afternoon: Track interaction with faculty and students
Tue 30th August // Morning: Keynote by Prof. Eva Brandt and company case / Afternoon: Track interaction with faculty and students
Wed 31st August // Wrap-up day for students and faculty research discussion session

This year the scope of the Summer School focuses widely on Services, and in particular on two Tracks.

–> Track 1: Co-creation of value in Services (approx 9 doctoral students, 3 students per sub-track)
Lead by the distinguished Professor Christian Grönroos from the Hanken School of Economics

Sub-track 1.1 Co-creation of value in Industrial Services (Lead by Prof Jan Holmström and/or Saara Brax from Aalto university, School of Science)
Sub-track 1.2 Co-creation of value in Social and Healthcare Services (Lead by Prof Paul Lillrank and/or Karita Reijonsaari from Aalto university, School of Science)
Sub-track 1.3 Co-creation of value in technologically enabled services (Lead by Prof Virpi Tuunainen from Aalto university, School of Economics)

–> Track 2: Service design (approx 9 doctoral students, 3 students per sub-track)
Lead by distinguished Professor Eva Brandt

Sub-track 2.1 Service design – what is the role of the customer? (Lead by Prof Marja Toivonen from VTT)
Sub-track 2.2 Experiential service design (Lead by Anu Helkkula from Aalto university, School of Science)
Sub-track 2.3. Service design and service strategy (Lead by Tuuli Mattelmäki from Aalto university, School of Art and Design and/or Prof Maria Holmlund-Rytkönen from the Hanken School of Economics)

The students will be asked to prepare abstracts and short papers which they will present in their sub-tracks at the summer school. Each faculty member will be asked to read and comment on the papers and presentations within their sub-tracks. As a result the students receive valuable comments from their peers and respected faculty on their papers as well as 2 credits for participating. There are no length or style requirements concerning the abstract or the short paper.

We do hope that when submitting their abstract, students should mention their name, university, major, and the sub-track they wish to participate in. The updated schedule for PhD students is:

Abstract submission by (can be extended upon request): 20th May, 2011
Notice of acceptance: latest 30th May, 2011
Short paper submission: 15th July, 2011

The Open Door events that include Keynote Lectures and Company Cases are open for everyone. The whole course, including the Open Door events as well as PhD sessions, is open for PhD students only. Registration and short paper submission is required. Participants will be responsible for their travelling and accommodation costs. We will provide information on recommended hotels in Helsinki. The course is equivalent to 2-4 ECTS credits.

Please, do not hesitate to contact us for further information. For more information, please visit our website. The web-pages will be updated as further information is available.
http://www.sem2011.tkk.fi/index.htm

We hope to see you at SEM2011!

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