The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization. You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.
At the Institute, you will learn how to diagnose and strengthen key weak spots in your service offerings:
- Find out what your customers really expect
- Learn how to develop quality service designs
- Discover ways to deliver your services
- Learn key principles of creating highly-profitable service offerings
As a participant, we ensure that you will be able to make the most of networking opportunities and the unique classroom setting by limiting the number of attendees to a small group of about 55-65 executives from a broad spectrum of industries.
Visit wpcarey.asu.edu/institute for complete details and to download the brochure. Seats are selling out quickly so REGISTER today to ensure your spot and take advantage of early registration discounts.
Center program alumni and individuals from one of our Member Firms qualify for even greater discounts.
If you have program questions, please do not hesitate to call us at 480-965-6201 and reference “The Institute”.
Thank you and we hope to see you in March!
VIP Code: E-0-1