2011 conference of the Swiss Institute of Service Science “Service Innovation in the 21th century – Opportunities for Swiss Enterprises”,  is taking place in Berne, Switzerland, on Feb 28, 2011.

The conference will create a platform for dialogue between industry, government, and universities. It will discuss
– business and application related aspects of Service Science
– how the academic research can support businesses, not only in Switzerland but also in other developed countries
– how partnerships between academia and firms may create new opportunities

Dr. Jim Spohrer, IBM, will give the keynote for this conference.

8:15 Doors open at Kursaal, registration
9:15 Welcome and introduction to the conference
Christoph Heitz, Swiss Institute of Service Science
9:30 Service innovation in the 21st century: opportunities and the role of science
10:30 Coffee break

11:00 Collaborative design of healthcare services; – the case of video consultation for paraplegics
Choosing new ways to create services: service innovation and storytelling
Hilti Fleet Management – we manage your tools so you can manage your business

12:00 How does the federal innovation agency CTI support Swiss companies in service innovation?
Walter Steinlin, CTI
12:30 What is SISS and what can it do for you?
Christoph Heitz
12:45 Lunch and networking
13:30*
15:00 Coffee break
15:30*
17:00 Wrap-­up and closing