I really like this short video that Matti Kokkala at VTT sent me:
short video we made about the Service Science & Business Network, see http://www.vtt.fi/img/video/vtt_ssb.wmv (in Finnish, English subtitles).

On the theme of short – here is also an updated short presentation – I probably should add a slide after # 5 and # 6 on something from Finland or VTT…
http://www.slideshare.net/spohrer/ssmed-short-20101118-v8

Also, Germany has its MARS study and just released the following study:
http://www.ksri.kit.edu/Upload/Publications/92d75a33-9e07-473b-9091-7398a0557f0b.pdf
http://www.service-monitoring.eu/Images/Flyer_MARS_engl_Internet_tcm384-94133.pdf